eobuwie.pl: delivery, discount codes, returns and MODIVOclub

The short version

At eobuwie.pl there is no standing free delivery threshold. The InPost courier and the parcel locker both cost 9.99 zł regardless of basket value, and the only permanently free option is collection at an eobuwie.pl or CCC store for 0 zł, also regardless of order value.

Returns are free only at a physical store. If you send the parcel back through a parcel locker or DPD, 9.99 zł is deducted from your refund. You have 14 days to return, or 30 days as a MODIVOclub member, except that a return after the fourteenth day comes back as a virtual gift card rather than to your account.

Before you buy, activate cashback on the eobuwie page at Soleback.

What eobuwie.pl is

eobuwie.pl is the largest Polish online footwear shop, founded by Marcin Grzymkowski and developed first as pure e-commerce, then as a hybrid model combining online sales with a network of stores.

In 2016 the CCC group acquired nearly 75 per cent of the company's shares. In 2018 the first hybrid store opened, in 2019 the sister shop MODIVO launched with a premium range, and in 2022 a marketplace was added to it. In 2026 CCC S.A. changed its name to MODIVO S.A., tidying up the identity of the whole group.

The logistics base is in Polkowice, and the e-commerce centre in Zielona Góra has been running since 2020. That is also the address complaints are sent to: ulica Nowy Kisielin-Naukowa 15, 66-002 Zielona Góra.

The hybrid model is the most important practical fact here. Unlike purely online shops, eobuwie has stores where you can collect an order and hand back a return, and it is precisely there that the terms are most favourable.

Shipping and delivery

• InPost courier: 9.99 zł with online payment, 12.99 zł cash on delivery
• InPost Parcel Locker 24/7: 9.99 zł, online payment only
• Collection at an eobuwie.pl or CCC store: 0 zł, regardless of order value
• Estimated delivery time: 1 to 2 working days with each of the three methods
• Coverage: the territory of Poland only
• Contractual deadline from the terms: up to 3 working days from placing the order, exceptionally up to 14 days

The full price list is on the delivery costs page. Note that the cash-on-delivery surcharge is a carrier fee rather than the shop's margin, and the terms state that in the event of withdrawal from the contract it is not refunded in full.

From what amount is delivery at eobuwie free

There is no such amount. This is the most important thing to know about this shop and at the same time the thing that departs furthest from the market standard.

The eobuwie price list contains no free delivery threshold. An order of 150 zł and an order of 1500 zł cost exactly the same to ship, namely 9.99 zł. The terms state plainly that delivery is paid for unless the terms of a specific promotion provide otherwise.

Free delivery at eobuwie therefore comes from two sources:

1. Collection at an eobuwie.pl or CCC store, which costs 0 zł always, regardless of the amount
2. Time-limited promotional campaigns, announced separately and with their own terms

The practical conclusion is simple. If you have an eobuwie or CCC store on your way, collection in person is here not only cheaper but also the only predictable route to a zero delivery charge. Current campaigns are collected in the Soleback promotions section.

How much delivery costs at eobuwie

• InPost courier, online payment: 9.99 zł
• InPost courier, cash on delivery: 12.99 zł, that is 9.99 zł plus the carrier fee
• InPost Parcel Locker 24/7: 9.99 zł, with no cash-on-delivery option
• Collection at an eobuwie.pl or CCC store: 0 zł

The price list is unusually simple, because it depends neither on weight, nor on the number of pairs, nor on basket value. Buying three pairs of shoes at once, you will pay the same for delivery as for one, which in practice rewards larger orders. When returning part of an order, though, you have to bear in mind the cost of sending it back, which I cover below.

How long delivery takes at eobuwie

The officially stated time is 1 to 2 working days with all three methods.

Here, however, eobuwie is not consistent with itself, which is worth knowing when planning a purchase for a specific date.

• The shipping and delivery page states that orders are prepared and dispatched usually within 1 to 2 days
• The order fulfilment page states that orders are prepared and dispatched usually within 24 hours, and that InPost parcels are most often delivered the next working day

The discrepancy is one day, so if the shoes have to arrive on a particular date, assume the more cautious of those variants. The shop also makes clear that fulfilment and delivery times do not include Saturdays, Sundays and public holidays, so an order placed on Friday evening really starts moving on Monday.

Contractually, the terms give the seller up to 3 working days for delivery, and in exceptional situations up to 14 days. That is a legal provision rather than everyday practice, but in the event of a delay it is precisely the one that applies.

Which courier company does eobuwie use

InPost only, in two variants: a courier to your address and a Parcel Locker 24/7.

Here there is a non-obvious asymmetry that surprises people on their first return. The outbound shipment goes with InPost, but a return can also be sent through DPD, meaning to a DPD point or with a DPD courier. The return label will therefore not necessarily be from the same carrier that brought the parcel.

For the buyer that means one thing: if the parcel locker network in your area is dense, eobuwie is convenient. If you prefer other carriers for delivery, you have no choice.

Does eobuwie offer express delivery

No. The price list contains exactly three options and all of them carry the same estimated time of 1 to 2 working days. There is no more expensive express variant, no guaranteed next-day delivery, no same-day delivery and no Saturday deliveries.

The statement about parcels most often being delivered the next working day describes a typical situation rather than a commitment you pay extra for. Nor is any cut-off hour published before which an order leaves the same day, so this cannot be planned with a watch in hand.

Can you order from eobuwie to a parcel locker

Yes, and it is one of the two basic methods. An InPost Parcel Locker 24/7 costs 9.99 zł, the same as the courier, but it has two limitations you need to know.

1. Online payment only. With a parcel locker there is no cash-on-delivery option, so you have to pay in advance by card, BLIK, PayU or PayPo
2. The time to collect is 48 hours, not several days, counted from receiving the SMS or email with the code

Those 48 hours are the shortest and most frequently overlooked deadline in the whole process. If the parcel arrives on Friday afternoon, in practice you have the weekend for it. In the InPost app you can extend the collection deadline for a fee, and when travelling that is the only sensible way out.

The collection code arrives by SMS and email, and if you have the InPost app it is visible there too.

Can you collect an eobuwie order at a physical store

Yes, and it is the most favourable option in the whole price list. Collection at an eobuwie.pl or CCC store costs 0 zł regardless of order value, which, given the absence of a free delivery threshold, makes it the only permanently free method.

• Where: at eobuwie.pl stores and at CCC stores
• Cost: 0 zł
• Time: 1 to 2 working days
• Payment: online only, with no option to pay on collection
• Notification: by email, telling you the order is ready
• What you will not get: parcel tracking, because with store collection that option does not work

The list of addresses is on the physical stores page and currently runs to more than 60 eobuwie.pl stores in more than 40 cities, from Warsaw, where there are the most, through Wrocław, Katowice and Poznań, to smaller centres such as Chojnice, Nysa or Stalowa Wola. On top of that comes the CCC network, whose own locator lists more than five hundred points in Poland, which gives coverage in practically every county town.

Watch out for an inconsistency: the shipping and delivery page states that an order waits at the store for 3 working days, while the physical stores page speaks of 5 trading days. With collection in person it is safer to assume the shorter deadline.

Is there a free delivery code for eobuwie

eobuwie does not keep a standing public free delivery code, because with no threshold in place it would have no fixed role in the offer.

The real routes to zero delivery are store collection and time-limited promotional campaigns. The latter appear irregularly, often alongside seasonal sales and around Black Friday, and have separate terms.

Important where cashback is concerned: a code picked up from a random coupon site can zero the retailer's commission, and with no commission there is nothing to pay the cashback from. With eobuwie the coupon sites promise unusually much, from "30 zł and 60 per cent" to "300 zł off", and in most cases these are compilations of all the current sales rather than working codes.

Can I track my parcel

Yes, and eobuwie splits this into three routes.

• Order placed as a logged-in customer: the "Moje zamówienia" tab in your account, select the order and click "Śledź przesyłkę"
• Order placed as a guest: the "Śledź przesyłkę" link in the email sent after the parcel is dispatched
• Directly with the carrier: the consignment number entered on the InPost site

The shop informs you by email at every stage of fulfilment, including a delay. In addition an SMS arrives giving the delivery date, which matters because the InPost courier is under no obligation to call before arriving.

The statuses you will see in your account are: unprocessed, awaiting payment, awaiting delivery, ready to ship, shipped, cancelled, partial return and full return.

One exception: with store collection, tracking is not available. You will get a separate email about the date, but you will not follow the parcel's journey.

What happens if I am not at home when the delivery arrives

The answer depends on the method chosen, and in both cases it is fairly severe.

The InPost courier makes 2 delivery attempts to the address given. You can check the status continuously on the InPost site.

The parcel locker holds the shipment for 48 hours from the SMS or email with the code being sent.

If in neither of those scenarios you collect the parcel, three things happen that are worth knowing in advance.

1. The parcel goes back to the eobuwie warehouse. It does not stay at the point for longer
2. There is no possibility of re-dispatch. A new order has to be placed
3. The refund takes up to 14 working days, via the same payment route

On top of that comes one more limitation. From the moment the parcel is dispatched, eobuwie cannot redirect it to another point or change the delivery address. If the carrier offers such a possibility, a link to change the delivery option will arrive by email, but that is InPost's decision and not the shop's.

Practical conclusion: when travelling, choose a courier to a work address or store collection rather than a parcel locker, because 48 hours is very little.

Why was I charged for delivery even though I reached the threshold

At eobuwie this question has an unusual answer, because there is no threshold at all. The 9.99 zł charge applies to the courier and the parcel locker always, regardless of whether the basket is worth 200 or 2000 zł.

If you were expecting free delivery, most probably one of four situations applied.

1. You confused eobuwie with another shop. Most Polish clothing shops have a threshold, eobuwie does not, and that is its distinguishing feature
2. A free delivery promotion was running and has ended, or did not cover your basket, because such campaigns have their own terms and exclusions
3. You chose the courier instead of store collection. Only collection in person is always 0 zł
4. You chose cash on delivery, where the carrier fee is added to the 9.99 zł, giving 12.99 zł

Discount codes and promotions

eobuwie works on seasonal sales, brand campaigns and one official welcome code, which I come to shortly. Current campaigns are in the Soleback promotions section.

It is worth knowing the rule that ruins the most shopping plans: the welcome promotion does not combine with other promotions, reductions and discounts. At a shop where the sales run almost without a break, that means having to choose rather than adding things up.

MODIVOclub, a loyalty programme on two levels

This is where the real benefits lie and where misunderstandings most often arise, because the programme has a free version and a paid one.

MODIVOclub, the free version:

• Cost: 0 zł, a telephone number and an email address are enough
• 30 days to return instead of the standard 14
• Priority access to promotions and sales
• Exclusive partner offers
• Transaction and order history in one place

MODIVOclub GOLD, the paid version:

• Cost: 59.99 zł for 12 months, with no automatic renewal
• 10 per cent standing cashback on purchases in the MODIVO, eobuwie, CCC, HalfPrice and Quiksilver chains
• 10 per cent discount at KAES and worldbox stores and on purchases from sellers other than MODIVO.COM S.A.
• Family & Friends: invite 3 people to GOLD at a price of 19.99 zł per person
• How the rebate works: in store it activates immediately, online it stays pending for 30 days and becomes active if the order is not returned

The details are on the MODIVOclub page.

Two things are worth thinking through before buying GOLD. First, at 59.99 zł a year, the break-even point for ten per cent cashback falls somewhere around 600 zł spent over the year across all the covered chains together, so for someone buying shoes once a season the sums are balanced rather than obvious. Second, whether GOLD combines with external cashback depends on the terms of the affiliate programme, so before a larger purchase check the current rate on the shop page at Soleback.

The free version of the club is beyond argument, though. It gives 30 days to return instead of 14, costs nothing and requires only registration.

Is there a new customer discount code at eobuwie

Not in the form of a public code you can copy from somewhere. eobuwie does not publish a standing string of characters along the lines of "WITAJ10".

What does exist is a unique code granted for signing up to the newsletter, sent to your email address and tied to a specific recipient. It is clearly described as a benefit on your first purchases, so functionally it plays the role of a welcome code, but it cannot be found or passed on.

The codes circulating on coupon portals are mostly either expired campaigns or descriptions of running sales presented as a code.

Do I get a discount for signing up to the newsletter

Yes, and it is the only officially declared discount amount in the whole shop, but with a caveat you need to know.

The terms eobuwie states in its help centre and on its blog:

• Discount amount: 40 zł
• Minimum order value: 299 zł gross
• What it applies to: new, non-reduced collections only
• Exclusions: selected brands not taking part in the promotion
• Number of uses: once per participant
• Deadline to use it: 30 days from receiving the code
• Combining: the promotion does not combine with other promotions, reductions and discounts
• How to get it: enter your email address in the green box at the bottom of the page, the discount arrives in a separate message after you confirm the signup

A caveat that has to be written honestly. The terms page for this promotion carries a notice that discount codes will be issued until 2 April 2025 inclusive, while the help centre and the company blog still promise 40 zł, and the signup box on the homepage shows no amount today. Those three sources contradict one another and it cannot be settled without actually signing up.

Practical conclusion: 40 zł is the amount eobuwie still declares, but do not treat it as certain before the email arrives. And work out whether the 299 zł condition on a non-reduced collection with no combining with the sale genuinely comes out cheaper than the same pair bought in a reduction with cashback activated.

Does eobuwie give a birthday discount

No. Neither the MODIVOclub terms, nor the programme FAQ, nor the discounts and promotions page, nor the shop's terms mention any birthday benefit. The list of club benefits is given exhaustively and birthdays are not on it.

Coupon portals sometimes advertise a "birthday discount code", but that concerns the sister shop MODIVO rather than eobuwie, and no official page stands behind it.

If you are looking for a measurable saving at eobuwie, the real mechanisms are the newsletter welcome discount, MODIVOclub and cashback activated before you buy.

Returns

Are returns at eobuwie free

Only at a physical store. This distinction decides the cost and is the most important piece of information in this section.

• Return at an eobuwie.pl or CCC store: free
• Return via InPost Parcel Locker 24/7: 9.99 zł deducted from the refund
• Return to a DPD point: 9.99 zł deducted from the refund
• Return with a DPD courier: 9.99 zł deducted from the refund

The mechanism is clear: you pay 9.99 zł for the shop handling the return shipment, and the amount is deducted from the money refunded rather than added when you send it. You accept the cost in advance, when reporting the return online.

The good news is that even after reporting a return online you can still hand the goods back free of charge at a store. Reporting it does not close that route.

On a 250 zł order with one pair being returned, that 9.99 zł is four per cent of the value, so if you have a CCC on your way it is worth walking those few hundred metres.

How long do I have to return something

• Customers without a club account: 14 days from receiving the product
• MODIVOclub members: 30 days

And here is a catch that is easy to miss. A return reported within the first 14 days is settled by the same payment method you paid with. A club return submitted between day 15 and day 30 comes back as a virtual gift card, not a transfer to your account.

The difference is therefore qualitative, not merely a matter of time. Those extra 16 days give you the right to hand the shoes back, but not to get your cash back.

Refund time: up to 14 days, in practice usually 3 to 5 working days.

Product condition: the goods must be complete, undamaged and unused, with original tags and intact security elements. The terms allow use only to the extent necessary to establish the character, features and functioning of the product, which with shoes means trying them on at home rather than going for a walk outside. The sole is the first thing the seller looks at.

The details and the form are on the returns page.

Can I return an online order at a physical store

Yes, and it is at the same time the fastest and the only free route. Returns are accepted both at eobuwie.pl stores and at CCC stores.

• What to bring: proof of purchase, meaning a receipt or an invoice
• In what condition: original packaging with all tags
• Cost: 0 zł
• Where: more than 60 eobuwie.pl stores in more than 40 cities plus the CCC network, which counts more than five hundred points in Poland

This is an advantage purely online shops do not have. When buying shoes, where size is often a matter of trying them on, being able to hand a pair back over a counter with no fees and no packing is a real argument.

How to file a complaint

A complaint, meaning reporting a product defect, is treated separately from a return.

• Email: [email protected]
• In writing: MODIVO, ulica Nowy Kisielin-Naukowa 15, 66-002 Zielona Góra
• At a physical store
• The shop's deadline to respond: no later than 14 days

Withdrawal from the contract can be reported through the same channels and through the dedicated form on the returns page.

What happened to esize.me

This is a thread that needs correcting, because it still circulates online as a current feature of the shop.

esize.me, meaning 3D foot scanning, has been switched off. The service operated from 2018, and in June 2020 the scanners stood in 213 CCC and eobuwie physical stores, that is 190 CCC points and 23 eobuwie stores. In April 2023 the company reported more than three million scans performed, and the service also operated in the Czech Republic and Romania.

Today the esize.me domain redirects to the eobuwie.com.pl homepage, and no page of the shop mentions it any more. According to correspondence sent to customers, the service was discontinued on 31 March 2025.

If you have come across a guide promising size selection based on a foot scan, it is out of date. For choosing a size what remains is manufacturers' size charts, the descriptions on product pages and trying shoes on in store, so the ordinary methods.

How much cashback pays

The current rate is always on the eobuwie page at Soleback. It changes over time and rises during seasonal campaigns.

The mechanism is simple: enter the shop through Soleback, finish the order in the same session, and after the verification period the rebate lands in your account.

With footwear, cashback matters noticeably more than on small purchases, because the basket is more expensive. On a pair costing 500 zł, a few per cent is a sum in the region of several dozen złoty, which is more than the cost of delivery and return together. To avoid forgetting the activation step, install the Soleback extension, which flags automatically when a shop is in the programme. New users also start with a welcome bonus.

What to watch out for

• There is no free delivery threshold, so you will pay 9.99 zł on every basket sent by courier or to a parcel locker
• Store collection is the only permanently free option, and it also works as the only free route for a return
• A parcel locker holds a shipment for only 48 hours, not several days
• An uncollected parcel will not be dispatched again, a new order has to be placed
• Once the parcel has been dispatched the shop will not redirect it to another point
• A club return after day 14 comes back as a virtual gift card, not to your account
• The welcome discount requires 299 zł on a non-reduced collection and does not combine with the sale
• Shoes worn outdoors cannot be returned, and the sole is the first thing the seller checks
• esize.me no longer works, so guides describing foot scanning are out of date
• A code from an outside coupon site can zero the commission and your cashback with it

Verdict

eobuwie.pl is a shop with an exceptionally simple and exceptionally inflexible delivery price list. The absence of a free shipping threshold is a rarity on the Polish market and at first glance looks like a minus, but it has another side: delivery costs the same for one pair as for five, so larger orders come out well.

The whole advantage of this shop, meanwhile, lies in its physical network. Collection at an eobuwie.pl or CCC store is always free, a return at a store is always free, and with more than sixty eobuwie stores and more than five hundred CCC points it is hard to find a town in Poland where this cannot be put to use. Anyone using only the courier pays 9.99 zł one way and 9.99 zł the other, that is almost twenty złoty to try a pair of shoes on.

The most sensible strategy at this shop has three steps: join the free MODIVOclub so you have 30 days to return instead of 14, choose collection and returns at a store if you have one within reach, and activate cashback before you enter the shop, because at the price of a pair of shoes that is the most clearly felt discount which stays under your control.