TERMS OF USE

Customer agreement - General provisions

1. Soleback is an online service that allows its Customers to reclaim a portion of the money spent on purchases made on Advertisers' websites after navigating through the Soleback.com website (this money is hereinafter referred to as Cashback). It also allows Customers to receive informational and advertising notifications regarding discounts, promotions, and special offers from the Service and its Advertisers. An (Advertiser is defined as any individual or business entity that displays information about its products or services offered for sale to Customers on the Soleback.com website).
2. To earn cashback, You must navigate to the selected Advertiser’s website via the Soleback link and complete a purchase in compliance with the terms indicated on both Soleback website and the respective Advertiser’s web page. If the purchase is made in compliance with all applicable terms, as well as other conditions stipulated by this Agreement, and the product is not returned (or the service is not cancelled), the Advertiser pays a commission to the Company or its affiliates, either directly or through an affiliate network.This commission is a pre-agreed cash reward for attracting a buyer who successfully placed an order (hereinafter referred to as the Comission. Upon receiving the Commission, Soleback credits the cashback to the Customer at the rate specified on the Advertiser’s page on the Soleback website within a reasonable timeframe determined at Soleback’s sole discretion. This process takes an average of ninety (90) days; for the avoidance of doubt, this estimated timeframe is provided for informational purposes only and is not binding on Soleback.
3. If the Advertiser does fails to provide information regarding purchases made by the Customer, or if Soleback does not receive the Commission, Soleback reserves the right not to credit the cashback to the Customer until such information or Commission is obtained. In such cases, Soleback shall not be held liable to the Customer for uncredited cashback.

Customer agreement - How to become a customer

1. To become a Customer of the Service and utilize its features, You must complete the registration procedure on the Soleback website and accept the terms of this Agreement. Registration is required to create Your personal account and its associated internal balance, which tracks the cashback accrued from purchases made through the Service.
2. Only individuals of legal age, or minors acting with the consent and through their legal guardians, are entitled to register and become Customers. By registering, You consent to the terms of this Agreement and warrant that You are of legal age or are otherwise acting through Your legal guardians in full compliance with the applicable laws of Your country of residence or citizenship.
3. Each individual may hold only one account; otherwise, Soleback reserves the right to block and delete any duplicate accounts.
4. Soleback strongly advises against disclosing or transferring Your account credentials (login and password) to third parties, as well as saving them on public or shared computers, phones, or tablets. In any event, Soleback shall not be held liable for any damages incurred by the Customer arising from or in connection with such circumstances.
5. If a Customer violates the terms of this Agreement, infringes upon the rights of third parties, or poses a threat to the operation of the Service, Soleback reserves the right to suspend or terminate the Customer's account. Consequently, Soleback may unilaterally terminate this Agreement out of court, effective immediately, by sending a notice to the email address provided by the Customer during registration or subsequent updates.
6. Soleback reserves the right, at its sole discretion, to introduce functional changes to the Service, modify the rules for crediting cashback, and amend or supplement this Agreement. By continuing to use the Service after any such changes take effect, You acknowledge and agree to be bound by the revised Agreement.
7. In the event that Your email address or any other personal data provided during registration changes, You undertake to promptly update this information within Your Soleback account. Failure to do so may result in operational issues while using the Service, for which Soleback shall not be held liable.

Customer agreement - Earning and withdrawing cashback

1. Once a Customer completes a purchase in full compliance with the terms of both the Service and the Advertiser, and the pre-agreed Commission is successfully transferred from the Advertiser to Soleback, the cashback will be credited to the Customer’s balance. Upon reaching the minimum withdrawal threshold specified on the payout page, the Customer is entitled to request a withdrawal. Available payment methods are listed on the Withdrawal page within the user account area.
2. Soleback unilaterally determines the cashback rate for each Advertiser and reserves the right to modify it at any time before the cashback is successfully credited to the Customer's balance.
3. Cashback is accrued only after a purchase is successfully completed and fully paid for. Soleback advises Customers to retain all transaction records and documents confirming payment on the online store's website, such as email confirmations or screenshots of the payment page.
4. To prevent cashback from being untracked or rejected, making multiple rapid purchases at flat-rate cashback stores is strictly prohibited. Such activity may be deemed fraudulent and may result in the suspension of Your account. Please be aware that certain technical circumstances may prevent an Advertiser from correctly identifying Your order and paying the Commission. These issues are often caused by browser extensions or malicious software (malware). In such instances, Soleback shall not be held liable for untracked or uncredited cashback.
5. The Service processes and guarantees payouts exclusively through the methods and in the currencies specified on the website. The Company shall not be held liable for any inability to receive cashback in currencies other than those officially supported. Furthermore, the Company is not responsible for, and will not compensate, any additional fees or currency conversion costs that may be applied by financial institutions when withdrawing funds to an account held in a different currency.
6. The Company reserves the right to reject cashback for any order if the Advertiser fails to confirm the transaction or if the corresponding affiliate fees are not received within eighteen (18) months from the purchase date.

Customer agreement — Bonuses and rewards

Customer agreement — Withdrawal of credited cashback

Customer agreement — Authority and responsibility

1. Soleback does not sell any products or services directly; it operates solely as an advertising platform where Advertisers display information regarding their products and services.
2. Soleback shall not be held liable for the quality, safety, or legality of the products or services provided by Advertisers. All claims regarding product or service quality must be directed exclusively to the respective vendor or service provider.
3. Soleback is not liable for any modifications to, or termination of, the business activities of Advertisers featured on the Soleback website, nor for any impact such changes may have on cashback tracking and accrual. Furthermore, Soleback is not responsible for any alterations to, or expiration of, special offers, promotional codes, or vouchers on Advertisers' websites.
4. Soleback is not liable for the performance or quality of public communication networks and channels used to access the Soleback Service or Advertisers' websites.
5. Soleback shall be held liable for the non-fulfillment or improper fulfillment of its obligations to credit cashback only in accordance with applicable law, and its liability shall be strictly limited to the amount of actual, direct damages incurred by the Customer caused by Soleback's willful misconduct or deliberate actions.
6. Soleback reserves the right to suspend or delete a Customer's account if it has remained inactive (i.e., no purchases have been made) for a period of one (1) year from the date of the last purchase tracked through the Soleback website or from the date of registration, whichever is more recent. Customers will receive a notification regarding potential account deletion via email as well as within their user dashboard. Upon deletion, all accumulated cashback remaining in the Customer's internal balance shall be forfeited and canceled.

Customer agreement — Intellectual property

1. By registering with Soleback or utilizing any components of the Service, the Customer acknowledges that Soleback retains sole and exclusive ownership of all content on the Soleback website and its related applications. All signs, logos, trademarks of Soleback, as well as the trademarks, commercial designations, intellectual property assets, and means of individualization of Advertisers published on the Soleback website, are the exclusive property of their respective owners and are fully protected by applicable intellectual property laws.
2. No user or third party is permitted to copy, distribute, publicly display, exploit, or create derivative works of the Soleback website or its contents, nor use any materials owned by the Company without obtaining prior written consent from Soleback.
3. By using the services of Soleback or any materials owned by Soleback, the Customer agrees to comply with all additional guidelines issued by Soleback regarding the protection of copyrights, trademarks, and other intellectual property assets displayed on the Soleback website and mobile applications, as well as all other operational instructions and restrictions.

Customer agreement — Transfer of rights and obligations

1. Soleback reserves the right to transfer or assign its rights and obligations under this Agreement, in whole or in part, to any individual or legal entity at any time, without the need to obtain the Customer's prior consent.
2. The Customer is not entitled to unilaterally transfer, assign, or delegate their rights and obligations to third parties without the prior written consent of an authorized representative of Soleback.

Customer agreement — Breach of the customer agreement

Customer agreement — Service malfunctions and limitations of liability

1. Soleback acknowledges that technical malfunctions, system errors, or disruptions due to deliberate actions of third parties may occur. In the event of such occurrences, Soleback shall not be held liable for untracked or uncredited cashback, nor for any other non-performance or improper performance of its obligations under this Agreement. Soleback reserves the right to temporarily suspend the Service or its components until any threats, errors, or technical issues are resolved. Requests for compensation or manual cashback refunds arising from Service malfunctions will not be considered.
2. Soleback reserves the right to cancel transactions executed during a Service malfunction if there are objective reasons to do so, or if there are reasonable grounds to suspect fraud, technical exploitation, or system error.
3. Soleback will make all reasonable efforts to eliminate technical issues and bugs within a reasonable timeframe.

Customer agreement — Validity and duration of the agreement

1. This Agreement is deemed legally binding upon completion of the Customer's registration procedure (constituting the Customer's acceptance of the public offer) and remains valid until the Customer's account is permanently deleted.
2. This Agreement, and the relationship between Soleback and its Customers arising from it, shall be governed by and construed in accordance with the laws of Poland, to the extent permitted by national conflict-of-law rules applicable to the parties.
3. In the event of any linguistic discrepancies or conflicts in the interpretation of the provisions of this Agreement, the English version shall prevail for all purposes of performance, interpretation, and dispute resolution.

Contacts