Frequently Asked Questions

Soleback is a cashback service that lets you earn money back on your online purchases. Simply browse our partner stores, activate your cashback session, and shop as usual. When the store confirms your purchase, cashback is automatically credited to your Soleback balance.

Yes, Soleback is completely free! There are no membership fees, hidden charges, or subscriptions. You earn cashback at no extra cost — the stores pay us a commission for referring customers, and we share that with you.

Click the Register button on our website, enter your email address, and create a password. That's it! Once registered, you can immediately start earning cashback at any of our 690+ partner stores.

We partner with over 690 stores across various categories including fashion, electronics, travel, food delivery, and more. Popular partners include major international and local retailers. Browse our Stores page to see the full list and current cashback rates.

Go to the store's page on Soleback and click the 'Activate cashback' button. This will open the store's website in a new tab with your cashback session active. Complete your purchase in that same session without closing the tab.

Cashback typically appears as 'Pending' in your account within 24-48 hours. Once the store confirms your purchase (usually 30-90 days, depending on the store's return policy), it will be marked as 'Approved' and become available for withdrawal.

Cashback remains pending until the store confirms your purchase. This waiting period accounts for potential returns or cancellations. The confirmation time varies by store but is typically 30-90 days after purchase.

Yes, in most cases you can use coupon codes alongside cashback! However, some exclusive codes from other cashback sites may interfere with tracking. We recommend using the voucher codes listed on our site to ensure your cashback is tracked properly.

If your cashback doesn't appear within 48 hours, go to your Balance page and click 'Report missing cashback'. Provide your order details and our team will investigate within 48 hours. Common reasons for missing cashback include ad blockers, browser extensions, or not completing the purchase in the same session.

The minimum withdrawal amount is 5 €. Once your approved cashback balance reaches this threshold, you can request a withdrawal through any of the available payment methods.

We currently support bank transfers. You can add and manage your payment methods on the Settings page under the Payment tab.

Withdrawals are typically processed within 1–3 business days. The exact timing depends on your chosen payment method and your bank's processing times.

Cashback is paid in the currencies specified on our site. The Company is not liable for any additional expenses, including currency conversion costs, that could be charged when withdrawing cashback to an account held in a currency other than the one selected on the site.

Go to Settings in your account dashboard. Under the Account tab, you can update your email address and personal information. Under the Security tab, you can change your password. Make sure to keep your account information up to date.

No, each person may only have one Soleback account. Creating multiple accounts is a direct violation of our Terms of Use and may result in all duplicate accounts being blocked and permanently deleted.

Soleback reserves the right to suspend or delete accounts that have not been used to make purchases for one (1) year from the last tracked purchase or from registration. You will receive a notification before any deletion occurs. Any accumulated cashback in a deleted account is fully canceled.

Share your unique referral link with friends. When they sign up and complete a qualifying purchase, you earn 10% of their cashback — for life! There's no limit to how many friends you can refer. You can find your referral link on the Refer a Friend page.

Common reasons include ad blockers or privacy extensions blocking tracking cookies, forgetting to click the 'Activate cashback' button before shopping, navigating away from the store's tab, or the browser clearing cookies automatically. Disable ad blockers for the store's site and try again.

Soleback works with all modern browsers, including Chrome, Firefox, and Edge. For the best experience, we recommend using the latest version of your browser and ensuring cookies are enabled.

Ad blockers can sometimes interfere with cashback tracking. If you experience issues, try disabling your ad blocker for the partner store's website. Our own site should work completely fine with ad blockers enabled.