Frequently Asked Questions

Go to Settings in your account dashboard. Under the Account tab, you can update your email address and personal information. Under the Security tab, you can change your password. Make sure to keep your account information up to date.

No, each person may only have one Soleback account. Creating multiple accounts is a direct violation of our Terms of Use and may result in all duplicate accounts being blocked and permanently deleted.

Soleback reserves the right to suspend or delete accounts that have not been used to make purchases for one (1) year from the last tracked purchase or from registration. You will receive a notification before any deletion occurs. Any accumulated cashback in a deleted account is fully canceled.

Share your unique referral link with friends. When they sign up and complete a qualifying purchase, you earn 10% of their cashback — for life! There's no limit to how many friends you can refer. You can find your referral link on the Refer a Friend page.