Frequently Asked Questions

Go to the store's page on Soleback and click the 'Activate cashback' button. This will open the store's website in a new tab with your cashback session active. Complete your purchase in that same session without closing the tab.

Cashback typically appears as 'Pending' in your account within 24-48 hours. Once the store confirms your purchase (usually 30-90 days, depending on the store's return policy), it will be marked as 'Approved' and become available for withdrawal.

Cashback remains pending until the store confirms your purchase. This waiting period accounts for potential returns or cancellations. The confirmation time varies by store but is typically 30-90 days after purchase.

Yes, in most cases you can use coupon codes alongside cashback! However, some exclusive codes from other cashback sites may interfere with tracking. We recommend using the voucher codes listed on our site to ensure your cashback is tracked properly.

If your cashback doesn't appear within 48 hours, go to your Balance page and click 'Report missing cashback'. Provide your order details and our team will investigate within 48 hours. Common reasons for missing cashback include ad blockers, browser extensions, or not completing the purchase in the same session.