Frequently Asked Questions

Common reasons include ad blockers or privacy extensions blocking tracking cookies, forgetting to click the 'Activate cashback' button before shopping, navigating away from the store's tab, or the browser clearing cookies automatically. Disable ad blockers for the store's site and try again.

Soleback works with all modern browsers, including Chrome, Firefox, and Edge. For the best experience, we recommend using the latest version of your browser and ensuring cookies are enabled.

Ad blockers can sometimes interfere with cashback tracking. If you experience issues, try disabling your ad blocker for the partner store's website. Our own site should work completely fine with ad blockers enabled.